PlazaRoyal Privacy Policy — How Your Data Is Kept Safe

Plazaroyal.bet ("we", "us", "the platform") takes your privacy seriously. Every time you register, log in, make a deposit, or use any of our services on plazaroyal, certain information needs to be collected. In this Privacy Policy, we are fully transparent about what that information is, why it is collected, where it goes, and how you can stay in control of it.

By using plazaroyal, you are agreeing to this Privacy Policy. If you disagree with any part of it, please contact our support team.

Plazaroyal only collects the information necessary to provide its services. Nothing unnecessary is ever requested.

Plazaroyal uses collected data solely for specific and legitimate purposes.

• To create, manage, and secure your account.
• To process deposits and withdrawals quickly and accurately.
• To detect and prevent fraud, money laundering, and other illegal activities.
• To enforce responsible gaming policies and identify problematic gaming behaviour.
• To provide customer service and technical support.
• To keep you informed about promotional offers and bonuses, with your consent.
• To meet legal obligations and satisfy regulatory requirements.
• To improve platform performance and enhance the user experience.

Plazaroyal does not sell your data. However, limited information may need to be shared in certain specific circumstances.

• Payment provider: Mobile Pay, Nagad, bank — only the details needed to complete transactions.
• KYC verification service: A regulatory-approved body for identity verification.
• Legal authorities: When required by a court order or legal investigation.
• Technology partners: Server hosting and security service providers — bound by strict confidentiality agreements.
• Fraud prevention agency: As part of our industry-standard fraud prevention measures.

Plazaroyal uses industry-leading technology to keep your data secure.

The plazaroyal website uses cookies and similar technologies to enhance your browsing experience and maintain the functionality of the site.

Types of cookies we use:

• Essential Cookies: Maintaining login sessions and security tokens — the site cannot function properly without these.
• Analytical Cookies: To understand which pages are most used and improve the site accordingly. No personal data is stored.
• Preference cookies: To remember your preferences — language selection, dark mode — and keep your experience consistent.
• Cookies can be disabled through your browser settings, though some features may not work as a result.

Plazaroyal does not retain any data longer than necessary.

• Data for active accounts is retained for the entire duration the account remains open.
• Financial transaction records are retained for a maximum period required by law after account closure 5 years retained.
• KYC documents are required by law to be retained for a specified period.
• When you opt out of marketing, your information is removed as quickly as possible.
• Gaming history is retained for a set period under our responsible gaming policy.

At plazaroyal, you are in control of your own data. Your rights are outlined below.

Plazaroyal is strictly for adults. Anyone under the age of 18 is not permitted to use this platform.

• Plazaroyal does not knowingly collect information from anyone under the age of 18.
• If a user is identified as a minor, all their data will be deleted immediately.
• Parents should regularly monitor how their children are using devices.
• If you become aware of a minor holding an account, please contact us immediately.

Some data processed by plazaroyal's servers and partners may be handled internationally.

• International data protection standards are followed whenever data is transferred across borders.
• Data is only transferred to countries with adequate data protection laws in place.
• All international partners are bound by strict confidentiality agreements.

• Plazaroyal reserves the right to update this Privacy Policy at any time.
• You will be notified in advance of any significant changes via email or a website notice.
• Continued use of plazaroyal after any changes indicates your acceptance of the updated policy.
• Previous versions are available upon request.

For any privacy-related questions, requests, or complaints, please get in touch with us.

We aim to respond to all privacy-related requests within 30 business days.